The free trial
Every new gym gets 14 days free with no card and no obligation. Nothing is charged when the trial ends — the workspace simply goes read-only until you choose a plan. We may extend a trial once by 14 days if onboarding took longer than expected; ask support.
Cancelling
Cancel yourself from Settings → Billing → Cancel subscription. Two clicks, no phone call, no retention queue. You can also email support@fyngym.com from the registered address.
Cancellation stops the next renewal. Your gym keeps working normally until the end of the period you already paid for.
Monthly plans
Monthly fees are not refunded for a part-used month, because the service was available for that month. You keep access until the period ends.
Exception: if you cancel within 7 days of your first paid charge and have not imported more than 50 members, we refund that first charge in full. Ask and we will process it.
Annual plans
Cancel an annual plan within 30 days of the charge and we refund the whole amount, less any add-on usage already consumed (message credits, hardware, onboarding work).
After 30 days we refund the unused whole months on a pro-rata basis, keeping the current month. Example: cancel in month four of twelve and you are refunded eight months.
| When you cancel | What comes back |
|---|---|
| Within 30 days of charge | Full refund, minus consumed add-ons |
| Month 2 – 11 | Pro-rata for unused whole months |
| Final month | No refund; service runs to term end |
Add-ons and hardware
Message credits are consumable and non-refundable once sent; unsent credits roll over while the account is active. Onboarding and import work is non-refundable once started. Extra device and storage fees are refunded pro-rata with the plan.
Hardware may be returned within 10 days of delivery if unopened and unused, for a refund less two-way courier cost. Faulty units are replaced free within the 12-month warranty — that is a replacement, not a refund.
Refunds for downtime
Availability failures are compensated with service credits under the service level agreement, not cash refunds. If we miss the target in three consecutive months you may terminate immediately and take a pro-rata cash refund of the unused period.
When we will not refund
- Suspension or termination for breach of the acceptable use policy.
- Non-use. An account you forgot to open is still an account we hosted and backed up.
- Third-party costs we passed through: payment gateway fees, WhatsApp template charges, courier.
- A feature you assumed existed without checking. Ask us before you buy — we answer honestly.
How refunds are paid
Approved refunds go back to the original payment method within 7–10 working days, and a credit note is raised against the original GST invoice. We cannot refund to a different account or in cash. Bank timelines are outside our control.
What happens to your data
On cancellation your export stays available for 60 days — members, attendance, payments, invoices — as CSV or JSON. After 60 days we delete the workspace permanently, including backups, within a further 35 days.
Biometric templates are deleted immediately on cancellation, not after 60 days. Records we must keep for tax purposes are retained for 8 years in a restricted archive used for nothing else.
Ask us to delete everything sooner and we will, in writing, within 7 days.
Questions about this document?
Write to privacy@fyngym.com or post to the Grievance Officer, Webspace IN Private Limited, 4th floor, Pride Icon, Kharadi, Pune, Maharashtra 411014. We answer legal and data requests within seven working days.